Miracle Play_ Refund Policy

REFUND POLICY

Updated Feb 17, 2025

All payments are final. No refunds will be issued particularly for any funds lost in skilled gaming tournaments or multi-player tournaments. MIRACLE PLAY's discretion is absolute.

This refund policy is governed by the laws of Saint Vincent and the Grenadines. CONDITIONS OF PARTICIPATION

By entering a Tournament, entrants agree to be bound by these Rules and the decisions of MIRACLE PLAY, which shall be final and binding in all respects. The Company, at its sole discretion, may disqualify any entrant from a Tournament, refuse to award benefits or prizes and require the return of any prizes, if the entrant engages in conduct the Company deems to be improper, unfair or otherwise adverse to the operation of the Tournament or is in any way detrimental to other entrants. Improper conduct includes, but is not limited to:

• Falsifying personal information required to enter a Tournament or claim a prize;

• Engaging in any type of financial fraud including unauthorized use of credit instruments to enter a Tournament or claim a prize;

• With the exception of team events, colluding with any other individual(s) or engaging in any type of syndicate play;

• Any violation of Tournament rules or the Terms of Use;

• Using automated means (including but not limited to harvesting bots, robots, parser, spiders or screen scrapers) to obtain, collect or access any information on the Website or of any User for any purpose.

• Any type of bonus abuse, abuse of the refer-a-friend program, or abuse of any other offers or promotions;

• Using so-called “Smurf” accounts (accounts that are operated in addition to the main account and whose rank is deliberately kept low to compete against weaker players online) on the platform. Which are either reported by other users or stand out for other reasons.

• Attaching GameID's to your account that are not owned by the MIRACLE PLAY account holder.

• Tampering with the administration of a Tournament or trying to in any way tamper with the computer programs or any security measure associated with a Tournament;

• Obtaining other entrants' information and spamming other entrants; or

• Abusing the Website in any way.

MIRACLE PLAY reserves the right to close or suspend the Accounts of, and void all account balances and entries by any person where, in MIRACLE PLAY's reasonable opinion, the Account has not been operated with integrity, followed MIRACLE PLAYs Conditions of Participation and/or the matches had not been played on a good faith basis. MIRACLE PLAY can in its sole discretion, withhold any or all related funds in the Account pending the outcome of an investigation on that Account.

Users further acknowledge that the forfeiture and/or return of any prize shall in no way prevent MIRACLE PLAY from pursuing criminal or civil proceedings in connection with such conduct.

By entering into a Tournament or accepting any prize, entrants, including but not limited to the winner(s), agree to indemnify, release and to hold harmless MIRACLE PLAY, its parents, subsidiaries, affiliates and agents, as well as the officers, directors, employees, shareholders and representatives of any of the foregoing entities (collectively, the “Released Parties”), from any and all liability, claims or actions of any kind whatsoever, including but not limited to injuries, damages, or losses to persons and property which may be sustained in connection with participation in the Tournament, the receipt, ownership, use or misuse of any prize or while preparing for, participating in and/or travelling to or from any prize related activity, as well as any claims based on publicity rights, defamation, or invasion of privacy. MIRACLE PLAY may, in its sole and absolute discretion, require an Authorized Account Holder to execute a separate release of claims similar to the one listed above in this Paragraph as a condition of being awarded any prize or receiving any payout.

MIRACLE PLAY is not responsible for: any incorrect, invalid or inaccurate entry information; human errors; echnical malfunctions; failures, including public utility; omissions, interruptions, , computer online systems, data, computer equipment, servers, providers, or software (including, but not limited to software and operating systems that do not permit an entrant to participate in a Tournament), including without limitation any injury or damage to any entrant's or any other person's computer or video equipment relating to or resulting from participation in a Tournament; inability to access the Website, or any web pages that are part of or related to the Website; theft, tampering, destruction, or unauthorized access to, or alteration of, entries and/or images of any kind; data that is processed late or incorrectly or is incomplete or lost due to telephone, postal issues, computer or electronic malfunction or transmission systems, or the Internet, or any service provider's facilities, or website or for any other reason whatsoever; typographical, printing or other errors, or any combination thereof.

MIRACLE PLAY is not responsible for incomplete, illegible, misdirected or stolen entries. If for any reason a Tournament is not capable of running as originally planned, or if a Tournament, computer application, or website associated therewith (or any portion thereof) becomes corrupted or does not allow the proper entry to a Tournament in accordance with the Terms of Use or applicable Tournament rules, or if infection by a computer (or similar) virus, bug, tampering, unauthorized intervention, actions by entrants, fraud, technical failures, or any other causes of any kind, in the sole opinion of MIRACLE PLAY corrupts or affects the administration, security, fairness, integrity, or proper conduct of a Tournament, the Company reserves the right, at its sole discretion, to disqualify any individual implicated in such action and/or to cancel, terminate, extend, modify or suspend the Tournament, and select the winner(s) from all eligible entries received. If such cancellation, termination, modification or suspension occurs, notification will be posted on the Website.

ANY ATTEMPT BY AN ENTRANT OR ANY OTHER INDIVIDUAL TO DELIBERATELY DAMAGE THE WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF ANY TOURNAMENT IS A VIOLATION OF CRIMINAL AND/OR CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, MIRACLE PLAY RESERVES THE RIGHT TO SEEK DAMAGES AND OTHER REMEDIES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW.

All entries become the property of MIRACLE PLAY and will not be acknowledged or returned.

To be eligible to enter any tournament or receive any prize, the Authorized Account Holder may be required to provide MIRACLE PLAY with additional documentation and/or information to verify the identity of the Authorized Account Holder, and to provide proof that all eligibility requirements are met. In the event of a dispute as to the identity or eligibility of an Authorized Account Holder, MIRACLE PLAY will, in its sole and absolute discretion, utilize certain information collected by MIRACLE PLAY to assist in verifying the identity and/or eligibility of such Authorized Account Holder.

Participation in each Tournament must be made only as specified in the Terms of Use. Failure to comply with these Terms of Use will result in disqualification and, if applicable, prize forfeiture.

Where legal, both entrants and winner consent to the use of their name, voice, and likeness/photograph in and in connection with the development, production, distribution and/or exploitation of any Tournament or the Website. Winners agree that from the date of notification by MIRACLE PLAY of their status as a potential winner and continuing until such time when MIRACLE PLAY informs them that they no longer need to do so that they will make themselves available to MIRACLE PLAY for publicity, advertising, and promotion activities.

MIRACLE PLAY reserves the right to move entrants from the Tournaments they have entered to substantially similar Tournaments in certain situations determined by MIRACLE PLAY in its sole discretion.

TOURNAMENT PRIZES AND PROMOTIONS

Prizes will only be awarded if a Tournament is run. We reserve the right to cancel Tournaments at any time. In the event of a cancellation, all entry fees will be refunded to the customer except as specifically provided in these Terms of Use.

Guaranteed prizes are offered in connection with some of the Tournaments offered by the Website. Each Tournament or promotion is governed by its own set of official rules. We encourage you to read such Tournament and promotions Rules before participating.

PRIZES

At the conclusion of each Tournament, prizes will be immediately awarded except in circumstances where technical failure or other reasons prevent such timely payout. Prizes won are added to the winning participants account balance. In the event of a tie, prizes are divided evenly amongst the participants that have tied.

MIRACLE PLAY reserves the right, in its sole discretion, to cancel or suspend the tournaments (or any portion thereof) should virus, bugs, unauthorized human intervention, or other causes corrupt administration, security, fairness, integrity or proper operation of the tournament (or any portion thereof) warrant doing so. Notification of such changes may be provided by MIRACLE PLAY to its customers but will not be required. In cases of force majeure events, MIRACLE PLAY reserves the right to delay or modify refund processes as necessary. *Any disputes related to refunds will be resolved through arbitration in Saint Vincent and the Grenadines. WITHDRAWAL AND PAYMENT OF PRIZES

Entrants may withdraw their USDT or Cryptocurrency or SLG token prize awards as well as USDT or Cryptocurrency or SLG token deposits by using the “Withdrawal” option on the Website. Entrants may be requested to complete an affidavit of eligibility and a liability/publicity release (unless prohibited by law) and/or appropriate tax forms and forms of identification including but not limited to a Driver's License, Proof of Residence, and/or any information relating to payment/deposit accounts as reasonably requested by MIRACLE PLAY in order to complete the withdrawal of prizes.

For users who are under the age of 18 and created an account with their parent or legal guardian's permission, your parent or legal guardian may be requested to complete an affidavit of eligibility and a liability/publicity release (unless prohibited by law) and/or appropriate tax forms and forms of identification including but not limited to a Driver's License, Proof of Residence, and/or any information relating to payment/deposit accounts as reasonably requested by MIRACLE PLAY in order to complete the withdrawal of prizes.

Failure to comply with this requirement may result in disqualification and forfeiture of any prizes. Disqualification or forfeiture of any prizes may also occur if it is determined any such entrant did not comply with these Terms of Use in any manner.

We may request additional information before your withdrawal is approved. We reserve the right to refuse any withdrawal request that doesn't meet the guidelines of our Terms of Use.

Promotional deposits, credits, and other bonuses may not be withdrawn from a MIRACLE PLAY account unless appropriate terms of the promotion are achieved first by the user.

All taxes associated with the receipt of any prize are the sole responsibility of the winner. In the event that the awarding of any prizes to winners of Tournaments is challenged by any legal authority, MIRACLE PLAY reserves the right in its sole discretion to determine whether or not to award such prizes.

No substitution or transfer of prize is permitted, except that MIRACLE PLAY reserves the right to substitute a prize of equal value or greater if the advertised prize is unavailable. All prizes are awarded “as is” and without warranty of any kind, express or implied (including, without limitation, any implied warranty of merchantability for a particular purpose).

Any withdrawal requests, after approved by MIRACLE PLAY, will be credited back to the same Wallet accountor method of payment used to deposit funds on the Website

Refunds will be processed in the same cryptocurrency or token used for the original transaction.

The withdrawal process is as follows.

If you enter a tournament with a smart contract and win, the prize money for each placing will be automatically sent to your MetaMask wallet.

Canceling and refunding tournament entries

-If you apply to join a tournament, the assets in your wallet will be frozen. When the tournament ends, the organizers will be sent your frozen self.

-If you cancel your entry less than 24 hours before the competition opens, your frozen assets will be immediately returned to your MetaMask wallet. *Approved refunds will be processed within 5-10 business days. MIRACLE PLAY complies with international refund regulations to accommodate our global user base. To cancel a tournament

1.Click the join Tournament button on the tournament recruitment page to sign up for the tournament

2.If you click the cancel button more than 24 hours before the recruitment ends, you will receive a refund of your participation fee. *However, you cannot cancel your application after 24 hours before the end of the recruitment period. For refund-related inquiries, please contact our support team at [e-mail]